Terms of service

General terms and conditions of Tesello GmbH, hereinafter referred to as Tesello.

Actually we wanted to do without general terms and conditions. Because we believe that we can only find good solutions with a large dose of common sense. However, our lawyer thinks that you can't do without it. So we also had a few articles compiled in legal German.

The first and most important point

We always aim to offer our customers the best possible service. Should something go wrong anyway, we will work together to find a satisfactory solution. We are guided by common sense. Please contact us immediately if you have any discrepancies or questions.

Tesello GmbH
Speerstrasse 9
CH-8638 Goldingen
info@tesello.com

Application of the terms and conditions

The general terms and conditions are based on Swiss law and apply to all business with Tesello. Changes and subsidiary agreements are only effective if they are confirmed in writing by Tesello.

These terms and conditions apply indefinitely as long as they have not been changed by the parties in a written agreement.

In addition, the provisions of the OR on the purchase contract (Art. 184 ff. OR) and other Swiss laws and regulations apply. Should a provision of this contract be or become invalid or the contract contain a loophole, the legal validity of the remaining provisions remains unaffected. Instead of the ineffective provisions, an effective provision is deemed to have been agreed from the beginning, which comes closest to the one economically desired by the parties. The same applies in the event of a loophole.

Conclusion of contract

The presentation of goods in the online shop does not constitute a binding application to conclude a purchase contract. Rather, it is a non-binding invitation to order goods in the online shop. By clicking the "Pay" button you submit a binding purchase offer. After receipt of the purchase offer you will receive an automatically generated email with which we confirm that we have received your order (confirmation of receipt). A contract does not come about through the confirmation of receipt. A purchase contract for the goods only comes into existence if we expressly declare acceptance of the purchase offer or if we send the goods to you - without prior express declaration of acceptance.

Prices

The prices shown are in Swiss Francs. The total amount is displayed in the shopping cart and no further fees are added.

Delivery conditions and delivery area

We deliver within Switzerland and Liechtenstein.

Transport risk

We bear the transport risk. If an item arrives damaged, please inform us immediately. We will send you a new item as soon as possible without any additional costs.

Payment Methods

Tesello products can be paid for using the following payment methods; no surcharges apply:

online shop

  • Credit cards (American Express, Mastercard and Visa)
  • PayPal
  • invoice

    Physical sales:

    • Credit cards (American Express, Mastercard and Visa)
    • PayPal
    • bar
    • invoice

    Return

    We take back all products purchased in the online shop within 15 days and refund the full sales price. A prerequisite for exercising the right of return, however, is that you only carried the goods on for trying on, as in a retail shop, and that you send the goods back completely and intact.

    Before returning an item, please contact Tesello by email. 

    Delivery times

    Tesello cannot be held responsible for any loss, inconvenience, cost or other damage caused by late delivery.

    Gift and promotional vouchers

    We offer both gift and promotional vouchers. Gift vouchers are vouchers that you can purchase from Tesello. Promotional vouchers are vouchers that we issue as part of advertising campaigns.

    Promotional vouchers can contain restrictions and conditions. They are only valid in the specified period, can be restricted to certain products or categories, can only be valid from a minimum order amount and can only be redeemed once during an order process.

    Promotional vouchers cannot be accumulated or transferred to third parties.

    If you return parts of your order and as a result all the conditions of the promotional voucher are no longer met, we will calculate the original value of the goods that you keep.

    All types of vouchers must be redeemed before completing the order process. Subsequent offsetting is not possible. The value of a voucher cannot be paid out in cash. The credit does not accrue interest. The value of the gift voucher expires after the validity period. Unless otherwise stated, the period of validity is 2 years after the gift voucher has been issued.

    Tolerances

    Our jeans are made by hand so that there may be some deviations between the same sizes. Please note in particular that for the best fit, the dimensions are easily adjusted for different fabrics. The shade of the fabric color can vary slightly between two deliveries. These are natural fluctuations in the coloring of the fabrics. 

    Defects & warranty

    Unless expressly agreed otherwise, your warranty claims are based on the statutory provisions. Defects are to be reported to Tesello. Either by presenting the defective items of clothing or by sending a written message to the above address or by email. 

    liability

    Tesello is only liable for damage that can be proven to have arisen through gross negligence or willful misconduct. 

    Retention of title

    The goods remain our property until full payment has been made. 

    mistake

    Printing errors and mistakes regarding these general terms and conditions as well as all information in the online shop www.tesello.chremain expressly reserved. 

    Place of jurisdiction

    Only Swiss law is applicable. The place of jurisdiction is Eschenbach, SG.